Return & Refund Policy

Last updated: June 2026

At Green Agritec, we are committed to providing products, services and equipment
quality for our individual and professional clients.
This policy explains the conditions applicable to returns, refunds, exchanges,
services and rentals offered by Green Agritec.

Right of withdrawal

In accordance with European consumer protection legislation, you
You have 14 calendar days from the date of receipt of your order.
to exercise your right of withdrawal without having to justify your decision.
To exercise this right, please contact us at:
contact@greenagritec.com

Return conditions

Returned products must:
● be unused; ;
● be complete; ;
● be returned in their original packaging; ;
● be in perfect condition for resale; ;
● be accompanied by proof of purchase.
Any returned product that is incomplete, damaged, or shows signs of use may
be refused or be subject to a deduction in value.

Products not eligible for return

Returns cannot be accepted for:
● personalized or made-to-order products; ;
● items sold as non-returnable; ;
● open hygiene or consumer products; ;
● software, licenses or digital content already used; ;
● products damaged as a result of misuse by the customer.

Return procedure

To request a return:
1. Send an email to contact@greenagritec.com
2. Enter your order number.
3. Explain the reason for the return.
4. Attach photos if the product is defective, damaged or incorrect.
No returns will be accepted without prior agreement from Green Agritec.

Return shipping costs

Defective product or delivery error
If the product received is defective or does not match your order, Green Agritec
will cover the return costs or offer a suitable solution.
Change of mind
If the return is due to a change of mind by the customer, the return shipping costs remain the responsibility of the customer.
of the client.
We highly recommend using a shipping service with tracking.

Refunds

After receiving and inspecting the returned product, we will inform you of the decision by
e-mail.
If the return is accepted, the refund will be issued to the original payment method.
when ordering, usually within a period of between 5 and 14 working days.
Refunds apply only to eligible products or services.
in accordance with these conditions.
Delivery, return, assembly, travel, or booking fees may not apply.
may not be refundable depending on the nature of the order or service.

Exchanges

If you receive an incorrect or defective product and would like a replacement, please
Please specify this when making your request.
Subject to availability, Green Agritec will organize the exchange as soon as possible.

Services (GA GARDEN & GA DETAILING)

Services performed at the client's request cannot be subject to
a refund once the service has been performed.
Any complaint regarding a service must be communicated within 48 hours.
following the intervention.
Green Agritec is committed to examining each application fairly and to proposing
a reasonable solution when justified.

Equipment rentals (GA RENT)

Rental reservations can be cancelled before the scheduled start date.
equipment layout.
Cancellation fees may apply if a reservation has already been confirmed or
prepared.
Once the rental period has begun, no refund will be issued.
unless otherwise provided by law.
Any deposits are returned after verification of the rented equipment.

Delayed or missing refunds

If you have not received your refund:
1. Check your bank account.
2. Contact your payment provider.
3. Contact your bank.
If the problem persists:
contact@greenagritec.com

European consumer rights

Green Agritec complies with applicable European regulations regarding protection
consumers and e-commerce.
The rights provided for by national consumer legislation remain fully
applicable.

Contact

For any questions regarding a return or refund:

Green Agritec