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Frequently Asked Questions
1. SHIPPING AND DELIVERY
Yes, we deliver to most countries in the world, including in Europe, Africa and Latin America.
Europe: 2 to 7 business days
Africa: 7 to 15 business days
Latin America: 10 to 20 business days
No. Import duties and taxes may apply depending on your country.
2. PAYMENTS AND INVOICING
Visa, Mastercard, American Express
Bancontact
Apple Pay / Google Pay
Secure Stripe payments
Bank transfer
3. ORDERS AND CASHIER
Yes, within 12 hours of ordering.
4. RETURNS AND REFUNDS
Return shipping costs are the responsibility of the international customer, unless the goods are defective.
5. DAMAGED OR DEFECTIVE ITEMS
Please contact us within 48 hours, providing your order number and photos/videos.
6. WARRANTY AND REPAIRS
All products come with a European warranty of at least 2 years. Some professional devices have extended warranties.
7. SPARE PARTS AND CUSTOMER SERVICE
Spare parts, technical support and troubleshooting available.
8. RENTAL EQUIPMENT
Available in small quantities upon request.
9. USED EQUIPMENT AND VEHICLES
Used equipment and, occasionally, used vehicles are available.
10. PRODUCT INFORMATION
The products are new unless otherwise stated.
11. ACCOUNT AND SECURITY
Guest checkout is possible. Your data is protected and encrypted.