{"id":38260,"date":"2026-02-21T06:33:22","date_gmt":"2026-02-21T06:33:22","guid":{"rendered":"https:\/\/greenagritec.com\/?page_id=38260"},"modified":"2026-02-21T06:38:17","modified_gmt":"2026-02-21T06:38:17","slug":"remboursement-retour","status":"publish","type":"page","link":"https:\/\/greenagritec.com\/en\/remboursement-retour\/","title":{"rendered":"Refund &amp; Return"},"content":{"rendered":"<p>At the house of <strong>Green Agritec<\/strong>, Customer satisfaction is our priority. We do everything we can to offer you quality products and reliable service throughout Europe.<\/p>\n\n\n\n<p>Please read carefully the conditions below regarding returns and refunds.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Return period<\/h3>\n\n\n\n<p>You have a period of <strong>14 days<\/strong> from the date of receipt of your order to request a return or refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Conditions of acceptance<\/h3>\n\n\n\n<p>To be eligible for a return, the item must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To be unused and in perfect condition<\/li>\n\n\n\n<li>To be returned in its original packaging<\/li>\n\n\n\n<li>Please be accompanied by proof of purchase<\/li>\n<\/ul>\n\n\n\n<p>Returns are not accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized products<\/li>\n\n\n\n<li>Items on sale or clearance<\/li>\n\n\n\n<li>Products damaged due to misuse<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">How to make a return<\/h3>\n\n\n\n<p>To initiate a return, please contact us by email at:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong><a>contact@greenagritec.com<\/a><\/strong><\/p>\n\n\n\n<p>Please indicate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>The reason for the return<\/li>\n\n\n\n<li>Product photos if needed<\/li>\n<\/ul>\n\n\n\n<p>After validation, we will provide you with instructions for the return.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Return shipping costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the product is defective or incorrect \u2192 <strong>we cover the return shipping costs<\/strong><\/li>\n\n\n\n<li>If the return is due to a change of mind \u2192 <strong>The return shipping costs are the responsibility of the customer.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>We recommend using a shipping service with a tracking number.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n\n\n<p>Once the product has been received and inspected, you will be notified by email.<\/p>\n\n\n\n<p>If your request is approved, the refund will be issued to your original payment method within a certain timeframe. <strong>5 to 10 business days<\/strong>.<\/p>\n\n\n\n<p>Shipping costs are non-refundable, except in the case of an error on our part.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Exchanges<\/h3>\n\n\n\n<p>If you wish to replace a defective or incorrect item, please specify this in your request.<br>We will send you a replacement product at no extra cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Consumer rights<\/h3>\n\n\n\n<p>In accordance with European legislation, you benefit from <strong>14-day right of withdrawal<\/strong> for most online purchases.<\/p>","protected":false},"excerpt":{"rendered":"<p>Chez Green Agritec, la satisfaction de nos clients est notre priorit\u00e9. Nous faisons tout notre possible pour vous offrir des<\/p>","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38260","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/pages\/38260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/comments?post=38260"}],"version-history":[{"count":5,"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/pages\/38260\/revisions"}],"predecessor-version":[{"id":38266,"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/pages\/38260\/revisions\/38266"}],"wp:attachment":[{"href":"https:\/\/greenagritec.com\/en\/wp-json\/wp\/v2\/media?parent=38260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}